Effective Date: April 1, 2025

1. Introduction At Fresh Fold, we strive to provide the highest quality laundry service. If you are not completely satisfied with our service, please review our refund policy below.

2. Eligibility for Refunds Refunds may be granted under the following conditions:

• The laundry was not cleaned according to our service standards.

• Items were lost or damaged beyond normal wear and tear.

• Service was not provided as scheduled due to an error on our part.

3. Non-Refundable Situations Refunds will not be provided in the following cases:

• Customer dissatisfaction due to personal preference (e.g., scent, folding style).

• Damage due to pre-existing stains, fabric weakness, or improper labeling by the manufacturer.

• Delays caused by weather, unforeseen circumstances, or incorrect customer information.

4. Refund Process To request a refund, please follow these steps:

1. Contact our customer service team within 48 hours of receiving your laundry.

2. Provide your order details, a description of the issue, and any supporting photos.

3. We will review your request and respond within 10 business days with a resolution.

5. Refund Method

• Approved refunds will be issued via the original payment method within 10 business days.

• Alternatively, we may offer service credits or rewash the affected items at no additional cost.

6. Contact Us For refund inquiries, please contact: [Your Business Name]
info@foldfreshdeliveries.com
3133 Oyster Cove St., Wimauma, FL  33598
574-370-6179